Last updated: 15 October 2026

This Refund & Withdrawal Policy applies to digital products purchased through happinessbyb.com, operated by Burcu Şafak under the business name happinessByB.

1. Digital Products

All products sold through happinessbyb.com are digital downloads, including beading patterns, macramé patterns, tutorials, and pattern bundles, primarily supplied as PDF files.

No physical products are shipped.

2. Right of Withdrawal

Consumers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days without giving a reason.

For digital content not supplied on a physical medium, this right may expire when the supply of the digital content begins, provided that all applicable legal requirements have been met.

In particular, the consumer must have expressly agreed to the supply beginning before the withdrawal period expires, acknowledged that this results in the loss of the right of withdrawal, and received the legally required confirmation.

If these requirements have not been met, the statutory right of withdrawal remains available in accordance with applicable law.

3. Refunds for Digital Downloads

Once the statutory right of withdrawal has validly expired, purchases of digital products are generally non-refundable for reasons such as a change of mind, an accidental purchase, or no longer needing the pattern.

This does not affect any statutory consumer rights.

4. Problems With a Digital File

If a purchased file is corrupted, incomplete, inaccessible due to a problem on our side, or does not conform to its description, please contact us.

We will investigate the issue and, where appropriate, provide a working replacement, renewed download access, or another remedy in accordance with applicable consumer law.

5. Download Access

Digital products are made available for download following successful payment.

Download links may remain active for a limited period, as indicated during the purchase or delivery process.

Please download and save your files promptly.

If you experience a problem accessing your purchased file or your download link expires, please contact us with your order details.

6. How to Request a Withdrawal or Refund

To exercise a statutory right of withdrawal, where applicable, or request assistance with a purchase, please contact us by email.

Email: [email protected]

Website: https://happinessbyb.com

Contact page: https://happinessbyb.com/contact

Please include your order number, the email address used for the purchase, and a brief explanation of your request.

If you are exercising your statutory right of withdrawal, a clear statement of your decision to withdraw is sufficient. You do not need to provide a reason.

7. Statutory Consumer Rights

Nothing in this Policy excludes or restricts any mandatory consumer rights under applicable law, including rights relating to defective or non-conforming digital content.

Refund & Withdrawal Policy